Basket Case

A major group of Indian publishers is up in arms against a proposed amendment to the copyright act of India. Put simply, the said amendment allows for the export of any edition of a title into India even if specific Indian editions are already available.  There are some genuine points both for and against the issue. However the debate has long since devolved into fear mongering and finger pointing. One of the interesting claim of the publishers is that the said amendment will also legalize the export of Low Prized Editions of text books and technical books back to USA and UK. As a result, publishers in those market are likely to stop giving licenses for LPEs. I personally think that it is very far fetched. There is enough protection against such imports in USA/UK markets. Some short sighted foreign publishers might pull out but then that should not be the guiding factor of our policies anyway. However the reaction from publishers set me thinking in another direction. Given its s...

That the education system in India is screwed up is no secret. When companies like Infosys, TCS and Wipro say that a large number of engineers graduating every year are unemployable, it sets a pretty low bar on the quality of technical education. The low standards of technical education are felt most acutely by the entrepreneurs trying to build technology companies in India. On one hand, very few good engineers survive the education system. On the other, the few who survive are claimed by the companies like Google, Yahoo, Amazon and other well established firms. Now it would be excellent to tackle this problem head on and fix the education system in a fundamental way. However I have been thinking about a much smaller problem recently. As a matter of immediate relief to the high technology startups, is it possible to help more geeks/hackers to survive the current system? What is the most effective way of doing that? Out of that huge swamp of mediocrity, how can we give a he...

I am sure some of these things already exist with a different name or are probably present in those mega expensive enterprise solutions that companies sell and companies buy but here are some ideas I have recently been thinking about. Consider the live chat based support that is present on a lot of websites these days (Examples: lulu.com , backcountry.com ). The idea is that if you want to talk to someone, you can start a chat right then and there rather than call customer support and spend 15-20 minutes on hold. It is a plus for the company also since they no longer need to maintain a call center (or outsource it). This is specially attractive for startups who cannot afford to spend a lot on customer support. So how I imagine it must be working is that there is somebody sitting on the other side of the comp and probably talking with one or more customers at the same time. They would have many chat windows open or many tabs open, one for each customer. I would guess that even a trained...