Basket Case

If I have made myself clear, you must have misunderstood me.

Sunday, January 31

Recommendations

Why is it that while as a customer anyone can recommend or not recommend my company to others but as a company/provider, I cannot recommend or not recommend a customer to other companies?

Think about it! A registry of PITA customers who are not only going to waste your time, but also going to blame you for it!

Over 1.5 years of Pothi.com, I have interacted with so many wonderful people both as customers, as people who believe in us and people who have been constructively critical. Without them we may not have even lasted so long - they supported us and told us that we were useful when our output was very raw and crude. They pointed fingers and poked holes which helped us improve. It is for all those nice people that I feel this strong urge to single out the jerks and show them for what they are.

We love our customers and see them as our partners. We plan our activities with them, take their suggestions quite seriously and want to succeed with them. Right now I am trying hard to not let these one off nut cases push us off track!

Needed to get this out of my system. World is just so unfair sometimes.

Thursday, January 7

Entrepreneur or Escapist?

Recently MVP guys started this meme on Twitter which asks #whyamientrepreneur? I am sure every entrepreneur at one time or the other has asked him/herself this question. Some ask it even before they start, while others ask it when they are considering quitting. Either way the answers which come out are quite eye opening - a wide range of reasons bring people to startups. Somebody wanted to create jobs, somebody just wanted to break free from artificial restrictions imposed by the system. Others wanted to be their own boss. All of these are very inspiring reasons and I am sure they have been given with complete honesty. But here is my question to all of the entrepreneurs - Are you an entrepreneur because you are an escapist?

Before I explain what I mean, let me explain what I do not mean. Those who came to do a startup because they wanted to break out of the system or didn't fit in are not escapist by my definition. Neither are those who wanted to "escape" the corporate culture and belong to a smaller team. All those are good kinds of "escapism".

The bad kind of escapism is the one because of which your customer service sucks. Or because of which you haven't followed up on that lead that opened up couple of weeks ago. Or the one because of which your product is never ready to ship. Since you are your own boss in a startup and there are always more on your plate than you can handle, it is easy to keep picking up things you feel comfortable with, things which look like fun and in summary, things which are easy for you (they may look hard to others). If you are a techie, you can always keep working on the next feature believing/hoping that after this your product will be market ready. The truth is - it is not the product, it is you who is not market ready. Or if you are a salesman, you can keep selling your product while relying on outsourced developers and not understanding one bit what goes into it. Since nobody is going to grab your neck for it, it is easy to just let go of that one bad instance of customer service and not call back, not follow up on it. Nobody likes to talk to angry customers. It is easy to escape when nobody is holding you responsible for it.

Entrepreneurship is not about starting your own company, it is about the attitude with which we approach the world, our daily life. Are we pushing ourselves everyday? Are we stepping out of our comfort zones? What new have we learned in past 1 month? Honest answers to these questions may not give you a successful startup but might make you a better entrepreneur.

Wednesday, November 18

Bangalore Book Festival 2009

For the first time I was on the other side of the table in a book festival and it turned out to be a lot of fun. The feeling when somebody finally, after a lot of deliberation picks up a book and says that he wants to buy it, the whole money exchange ritual which happens after that, seeing people find something to smile about or laugh at in one of the books - all of them make it worth while to sit jobless behind the counter for hours.

So while as an exhibitor I quite enjoyed it, I don't think it was particularly great for a real book lover. There was nothing that you could not find in the few book shops around Church Street, it was choke full of religious stalls and despite the tall claims, almost all major Indian publishers were absent - Rupa, Harper Collins, Random Hous e, Hachette India, Westland, Rajpal being the once who come to mind. I remember seeing Katha stall also but even they were missing this time. So at the end of it all, you end up in the same old stalls - Blossoms, Select Book Shop, Bookworm etc and pickup some volumes at a little extra discount.

And I also ended up doing the same. This year we bought only 7 books - as compared to 27 last year - primary reason being the guilt of all the unread books that are piling up in our house and secondary being the lack of time to explore. The 7 books are:
  • The Life and Times of Pratapa Mudaliar. Original in Tamil by Mayuram Vedanayakam Pillai. Translated by Meenakshi Tyagarajan. Katha.
  • Katha Prize Stories Volume 3. (Storied published between 1991-93)
  • India's Unending Journey by Mark Tully.
  • An Illustrated History of Transportation by Anthony Ridley
  • How to Self-Edit by Dianne Bates. Emerald Publishers.
  • A Practical Key to the Kannada Language by Rev. F. Ziegler. Reprint by Asian Educational Services
  • Scar Tissue - 8 lives, 8 young women. Edited by Nikhat Grewal. Women Unlimited.
As you can see, my love for history & collections continues. We also almost bought the full set of "Mahasamar" by Narendra Kohli - the awesome retelling of the epic Mahabharata. But the price tag of Rs. 2500/- proved to be too steep. We already have the first 2 books which we found in Reliance Timeout. Hunt is on for the remaining ones!

People tell me that Delhi and Kolkata book fairs are better in the sense they are bigger and you can find almost anything you are looking for. Let's see when I get a chance to go to one of them.

So what was your impression of the Bangalore Book Festival 2009?

Tuesday, June 16

Ownership is the key!

This article about Room To Read in Business Week caught my attention, (through a Google Alert set up on Self Publishing). Specifically the last paragraph which I reproduce here:

While Room to Read's accomplishments so far are quite impressive, John isn't satisfied. Children aren't using the libraries enough. Of the 5.6 million books in the libraries, only 1.3 million have been checked out so far. So Wood's local teams are working with schools to make the library experience more compelling to children. Self-publishing content is another piece of the strategy. The more books the organization can publish in local languages that are sculpted for young readers in those places, the more likely they'll want to read them. Unfortunately, it costs about $12,000 per book for writing, editing, and printing expenses.

While generating more engaging content, content tailored to local culture, environment and in local languages is very important, I think there is one more important cultural aspect, at least in India, which is at play here. And that issue is ownership.

To understand this, we can look at the experience of providing computers, often old ones - imported from west on charity grounds, to schools in rural areas. In a lot of cases, the computers are not used because they are simply locked up by teachers for "safe keeping". Since the children are mostly poor and there is hardly any maintenance budget with the school, they are very hesitant to let children have free access to the devices. In other words, they keep the ownership of the machines to themselves.

In books, the problems of maintenance are not that high but my guess would be that mindset remains the same. The ownership of the library remains with the teachers, or some other person with authority. Combine this with all sorts of biases present in the society, those considered bright, good at studies, favorite of the teachers are more likely to get access to the library. On the other hand, those whose needs are not fulfilled by the traditional education - potentially good sports-persons, children with learning disabilities - considered slow for lack of understanding etc are more likely to stay away or kept out - depending on how aggressive the biases are.

But even leaving aside any bias from the teachers, I understand that most of them don't even realize the biases built into the system, the feeling that something is yours generates a totally different level of engagement. It allows children to use the facilites in most imaginative ways possible. For about a year, I worked with the BRiCS project in Media Labs, IIT Kanpur. This project conducts workshops where they teach children to create toys from simple material and tell stories around them. The aim is the make learning more hands on and visual. One very important principle of the project was that as far as possible, children who make the toys should be able to keep them - the concept of ownership. One can build very cool toys with expensive sets like Lego Mindstorm but ultimately, these will need to be disassembled and given back to the school since every children cannot afford those sets. So we tried to develop cheap alternatives to the same, incorporating general scarp available in the immediate environment. And children just loved their messy, odd looking creations built out of that which they could keep.

So if I were to find a way to encourage children to read more books, participate more with the library, I would try to put in place an ownership culture from the beginning, where children own and manage the library. Of course there are issues of mishandling and torn books and who bears the cost in those cases. That is where we need to innovate - technologically to create stronger, better suited books and financially - figuring out a scheme of collective responsibility.

Disclaimer: I have no knowledge of how the Room to Read libraries are setup and managed, may be they are already following the principle of ownership. The point of above is to stress the importance of ownership for any such initiative.

Wednesday, June 10

Couple of WTFs to set the ball rolling again!


  • Slumdog star Rubina to pen biography!

While I am all for people trying to make use of the popularity of these kids for good cause (the proceeds from the book will go to some charity in.. France!), this is stretching it too much. She is all of 9 years old.

  • Somebody applied to our company with this cover letter:

I am writing to apply for any job opening is there in your company. ... I believe my education, skills and experiences fit your requirements...

Again, don't get me wrong. I know searching for a job can be quite tough but then you have to keep your game up in the tough times and not write such sloppy letters. If you are applying to "any" job, how does your "education, skills and experiences fit our requirement"?

Regular programming will resume in a while!

Thursday, March 19

The Seagate Contest

I went to the BlogCamp Bangalore few days back and listened to some of the talks. A nice talk by Ashish Gupta of Helion Ventures was the highlight of the day for me.

Another interesting thing was a contest being run by Seagate who were the main sponsors of the event. They have launched FreeAgent External Hard Drives in the capacities of 500GB and 1TB. Now that is a lot of space! Challenge is to come up with a creative use for all this space.

What immediately come to my mind is a book mobile. A book mobile is a van that is Internet enabled and has print-on-demand equipment on board (a b/w printer, a color printer, a binder and a trimmer). The van goes around and prints books for people who want them. The biggest problem for deploying this van into more rural areas in the availability of Internet. But with the huge space available with Seagate FreeAgent drives, we can put all the available books - from Internet Archive, from Project Gutenberg, Wikipedia, from Digital Library of India - on this drive. This drive will become a replacement for the Internet on the van and will make available all those books to those who will otherwise not get access to this material easily.

The same van with an additional scanner can be used to drive to all the families, institutions where rare manuscripts are available, old records of value, photographs of the yore and scan them in front of the eyes of owner (with so much storage available on the run, there will be no need to take the material to some central location for which it may be hard to get permission from the owners). All this scanned data can be brought back and merged in to a huge digital archive.

I think using FreeAgent drives like this will make this world a better place :-)!

Wednesday, January 28

Two quick tips for image refreshing and download dialogue

As we are moving to use more and more "AJAX" on pothi.com, I keep learning new things everyday some of which really entertain me :-). So let me put them down here.

  • How to make sure that an image refreshes from server and not from cache?

    Suppose you have an img tag and the file in its src attribute is being updated on the server through a ajax call. Now we have to make sure that when the src file changes, the image on the page is also refreshed. On its own, the browser will simply use the version of the file in the cache. To avoid that, you can simply attach a GET query to the end of the image url. So src="test.png" becomes something like - src="test.png?random=<any randomly generated string>". For the random string you can use the surrent time stamp. Short and sweet :-)
  • How to show a download dialogue for files that browser usually opens without asking?

    Browsers usually have a mapping of MIME types and applications. If they get data of a particular mime type and know how to handle that, they will open it i.e. pdf files. In order to force the browser to show a download dialogue which gives an option of either opening or saving, you have to send a header something like this - 'Content-Disposition: attachment;filename="test.jpeg"' . This can be done in php using the header function. A more detailed article is on apptools - http://apptools.com/phptools/force-download.php

These are small things with quick solutions but can sometimes prove to be the final stumbling blocks. I hope somebody will find it useful.