Basket Case

Couple of years ago at Pothi.com, we were working on a Hindi poetry book. It was a collection of poetry of the father that the son was publishing.  It was a very big deal for the son. He had organized a family gathering and book launch in his home town. We were working on a tight schedule but the books were shipped with time remaining on the clock. The book launch was on Tuesday and the consignment reached the client on Saturday afternoon. Shortly afterwards, I received a call from them. Getting a call or an email from the clients after they have received the books is not uncommon. There is something about holding your own printed book in your hands that moves people. It is usually a time to celebrate after the long time spent working on the book. However sometimes, things go wrong. When our clients opened the consignment, shiny new books came out. However on leafing through the pages, they realized that while the cover was of their book, the interior was something entirely di...

Recently we decided to get a static IP for our office broadband connection. We are a long time Airtel customer and usually not very annoyed with their service. They are quick to respond to complaints and things mostly work as they should. We placed a request for a static IP and were told that it would require a 1 hour downtime to set up. 1 hour is no big deal and so we asked them to go ahead. Our connection went out at around 5pm on Thursday evening. Someone was coming to set up the router for static IP. The person arrived at 9pm and started configuring the router confidently. We were hoping it to be a fairly quick and smooth process but suddenly the disaster struck! The 4-5 steps which he had been taught didn't get the link up. After that it was one hour of him calling various people, trying out some really weird configurations and generally hitting refresh. After struggling with it for 1 hour, he told us that our router did not "support" the static IP. He promised t...